Get Informed

Provincial Income/Homeless Outreach Project

In partnership with the Ministry of Employment and Income Assistance, CMHA BC Division initiated a year-long pilot project (June 2006 to July 2007) to deliver outreach services at eight core locations around the province:

  • Kamloops

  • Kelowna

  • New Westminster and Maple Ridge

  • North Shore

  • Squamish

  • Port Alberni

  • Williams Lake

  • 100 Mile House

Outreach services were delivered through CMHA branches in the fore-mentioned communities and in partnership with local community services where relevant.

View press releases from December 2006 and September 2006 for more information on the project background.


Project Goal & Objectives


To assist homeless individuals to access long-term solutions to address their state of homelessness including access to housing, a stable source of income, and other support services.


  1. To engage with homeless individuals

  2. To assist homeless individuals who are not on income assistance to access income supports

  3. To assist homeless individuals to secure and maintain housing

  4. To connect homeless individuals with health, lifeskills, and other support services as appropriate

  5. To create a profile of homeless populations in 'less urban' communities

In addition to outreach services, the project had a strong focus on centralized support, research, and external evaluation to learn more about homelessness and best practices in the delivery of outreach services in 'less urban' contexts.

A variety of research and evaluation activities were undertaken:

We've summarized all the lessons learned from these activities into an easy to read 4-page project highlight report (315K PDF).

  • External evaluation (1.84M PDF) by CitySpaces Consulting Ltd., consisting of an in-depth client database, interviews with outreach workers, outreach project coordinator and site visits.

  • Key informant interviews with 92 individuals in 27 small communities throughout the province on the numbers and needs of homeless individuals (with funding from the Ministry of Health) -Coming Soon-

  • Exploratory interviews with 21 outreach clients and landlord/property managers that housed outreach clients to learn about pathways into and out of homelessness in small BC communities (300K PDF) and get clients' perspective on best practices in outreach approach.

  • Community Impact Survey (799K PDF) to gauge the broader community impact of the outreach project completed by 60 staff members at relevant MEIA offices, community agencies, and MLA constituency offices.

  • Compilation of information from interviews with outreach workers, outreach clients, and community impact survey on Best Practice in Outreach Approach (719Kb).

  • Evaluation of the central coordination role completed by 11 outreach workers and/or CMHA Branch Executive Directors.